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THE FEEL BAR logo
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FAQs

Issues about the order.

We’re sorry your item(s) have been damaged!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Lost packages

At thefeelbar, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@thefeelbar.com or (734) 808-3398 with your order number and any relevant details.


Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@thefeelbar.com or (734) 808-3398 within 4 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 24 to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors or building management, who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

Please email your order number to support@thefeelbar.com and we'll find out what's going on.

Shipping

We’re committed to getting your Feel Bars to you fresh and fast.

🚚 Standard Shipping

Orders are processed within 1–2 business days. Once shipped, delivery takes approximately:

  • 2–9 business days, depending on your selected shipping method at checkout.

You’ll receive a tracking number via email as soon as your order is on the way.

⏳ Pre-Order Items

If your item is marked as "Pre-order", please allow up to 15 business days for delivery. We’ll ship it as soon as it becomes available and keep you updated every step of the way.

We offer fast and free shipping for orders over $80 within the United States.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

🚚 Standard Shipping

Orders are processed within 1–2 business days. Once shipped, delivery takes approximately:

  • 2–9 business days, depending on your selected shipping method at checkout.

You’ll receive a tracking number via email as soon as your order is on the way.

⏳ Pre-Order Items

If your item is marked as "Pre-order", please allow up to 15 business days for delivery. We’ll ship it as soon as it becomes available and keep you updated every step of the way.

Unfortunately, we ONLY ship inside the United States.

We are looking into shipping internationally and will probably expand into Canada by the end of 2025. 

Yes, we use DHL worldwide express, however shipping can get costly!

How do I apply promo/discount codes?

To apply a promo or discount code:

If you received a discount code, just click the "Shop Now," "Redeem Now," “Apply Now,” or “Shop Now” button.” It will automatically apply to all of your items. 

Also, please note that sometimes the discount codes do not work if you are ordering from a mobile device, using the app, or using Apple Pay to check out. It is better to use the website to avoid any of these issues, but please let us know if you continue to experience any problems moving forward.

Keep your eyes peeled for the pop-up "want $5?". If it vanished on you, just scroll to the bottom of our site and throw in your email to redeem it 😉

Product FAQ

Yes, depending on the promotion, they will automatically apply to subscription orders. You can enjoy the same savings and benefits on your subscription orders as on regular purchases.

Yes, our bars are vegan-friendly and do not contain any animal products.

Pre-orders for our bars are always available for purchase but may take weeks to go out of pre-order status. We are running through inventory like crazy due to high demand, so expect 1-3 week shipping for items on pre-order.

Yes, all Feel Bars are free from tree nuts, they are also made in a dedicated tree nut free facility!

Yes, all of our protein bars are free of gluten, dairy, soy, nuts, and grains. They are also made in a dedicated gluten and tree nut free facility!

Please allow up to 2 weeks for these items to be back in stock, thank you for your patience.

You can find us at a retailer near you using our store locator! https://www.thefeelbar.com/pages/store-locator

Yes we do! Just text "Ambassador" to 734-808-3398 or message "Ambassador" on our IG (https://www.instagram.com/the_feel_bar/?igsh=ZmY4ajNlZG5kcnVm#)

Please give us 1 to 2 business days to review your application.

The pigment for sprinkles comes from the vegetables used such as carrot, beet, sweet potato.

Return & Exchange

At The Feel Bar, your satisfaction is our top priority. If for any reason you are not completely satisfied with your order, we offer a 100% No Questions Asked Refund policy.

✅ How It Works:

  • You may request a refund within 72 hours of receiving your order.

  • We'll require you to purchase a return label and return the order.

  • Once the order is returned (5-8 business days), we'll confirm the package contents match the return, then process a refund to your original payment method (5-8 business days).

📩 To Request a Refund:

Email us at support@thefeelbar.com and our team will send you a return form.

  • Include your full name

  • Email and order number

  • Reason for refund (optional, but appreciated to help us improve)

💳 Refund Process:

  • If approved, refunds are issued to your original method of payment within 5–8 business days.

  • You’ll receive a confirmation email once your refund has been processed.

❤️ Our Promise:

We believe trying Feel Bars should be risk-free. Whether it’s the flavor, texture, or anything else—you deserve to feel the difference.

Yes! We're more than happy to help you. It’s important to us that you find your favorite flavor! Please email us at support@thefeelbar.com or contact us via chat (9am-5pm EST, Monday-Friday) and a member of our support team will assist you.

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